Should you receive unsolicited calls, messages and emails claiming to be from Books Kinokuniya, please do not reveal any personal information or open any attachments/links before verification. We do not give/send unsolicited calls, messages, emails nor do we reveal your confidential information to any parties.
You may contact us at customer_support@kinokuniya.com.sg to verify or report suspicious activities.
In the event that you receive suspicious WhatsApp messages, please block and report (https://faq.whatsapp.com/1142481766359885/?helpref=uf_share) the messages.
You can learn more about scams and how to protect yourself at https://www.scamalert.sg/
Below example of a Whatsapp impersonation of us with a fake invoice.
Note that there is no billing details and is unsolicited.