1-1. Delivery Options & Rates [Dispatch & Delivery]

Delivery Options & Rates

 Self-Collection

Self-collection of online orders is available at our Administration office.

• Collection at our Administration office:
  Please let us know via request form with your Order No.
  Opening hours: Mon-Fri (excluding holiday) 9:00 - 18:00
  To purchase at our stores, please contact our stores directly for assistance.

 Ninja Collect (Flexible self-collection option)(Suspended till further notice)

We offer a flexible self-collection option at more than 100 locations island-wide through our delivery partner, Ninja Van. For more details regarding this service, please visit here.

Parcel must be within 500mm dimension (Length+Width+Height) and no heavier than 4kg. We will email you should your Ninja Collect order exceed the stated dimensions for an alternative delivery address.

Wait for SMS/email notification from Ninja Van before proceeding for collection after receiving our Delivery Confirmation email. Parcel will be held at Ninja Collect Point for 3 working days, and returned if uncollected.

Should your shipping address be a condominium where there is a Parcel Santa delivery box, this is a service that is provided by the property management company in the private apartment. Ninja Van has a partnership with Parcel Santa and if addressee did not opt out of the service provided, parcels will be delivered to Parcel Santa boxes. If addressee do not wish to use the Parcel Santa service, please be advised to opt out of this service with the condominium management.

 Domestic Delivery

Shipping cost and delivery time depends on your selected shipment option as shown at CHECK OUT.

Please click here for list of No Delivery Areas.

• Shipment Options
  
  1. Priority Shipment (DEFAULT)
     Order will be sent by delivery service and will take 2-3 working days after dispatch. Items are dispatched individually when they become ready to go.
     
     Local delivery fee of S$6.00 for orders below S$50, and S$4.50 for subsequent deliveries applies. If you wish your order to be dispatched in a single shipment only, please state under REMARKS during CHECK OUT, or email us upon receiving your Order Acknowledgement email to request.
     
     Parcels under Priority Shipment may be sent either by Ninja Van, UrbanFox or J&T Express.
  2. Normal Shipment
     Order will be sent by delivery service and will take 4-5 working days after dispatch.
     
     Orders are usually dispatched only when completed, but can be dispatched individually when they become ready to go on request.
     
     Local delivery fee of S$4.00 for each shipment below S$35 applies.
     
     Orders under Normal Shipment may be sent either by SingPost, Ninja Van, UrbanFox or J&T Express.

 International Delivery (Suspended from 1st December to 31st December 2020)

Delivery charges depend on the weight of the package and the country of destination. You will see the Shipping cost during CHECK OUT.

Please note your delivery may also be subject to customs charges, over which we have no control, and which must be borne by you.

Should parcel exceed limitations for normal postage, extra charges will be applicable for delivery by courier service. You will be informed by email when order is ready for dispatch.