3-2. Cancelling an Order [Ordering & Cancelling] May 16, 2020 14:45 Updated Cancelling an Order Once your order is in process, it's not possible to cancel your order. Related articles Can I amend my online order? 3-1. How to Order [Ordering & Cancelling] How will I be refunded for my cancelled item(s)/order? 2-1. Exchange & Refund Policies [Exchange & Refund][Webstore Purchases only] 3-3. Pre-ordering [Ordering & Cancelling]