2-2. How to Exchange [Exchange & Refund] May 16, 2020 14:44 Updated How to Exchange Please contact us before coming to our retail store if you have intention to exchange an item you purchased online. Related articles 2-1. Exchange & Refund Policies [Exchange & Refund] 2-3. Defective Item [Exchange & Refund] How will I be refunded for my cancelled item(s)/order? Can I amend my online order? Am I able to use the Kinokuniya Privilege Card at Books Kinokuniya stores outside of Singapore?