FAQ
- Can I sign up/renew Kinokuniya Privilege Card membership online?
- I had paid when I placed the order, but received another transaction notification. Am I being double charged?
- Order status - Chinese Books
- Bulk Order
- How can I receive your newsletters and offer information? [E-Member Card]
- How can I update my account information? [E-Member Card]
- How can I enjoy member discount at Kinokuniya Webstore?
- How can I use E-Member Card at store? [E-Member Card]
- I registered Kinokuniya Privilege Card E-Member Card. Can I have physical member card as well? [E-Member Card]
- What payment options are available for online membership purchase? [E-Member Card]
- Can I renew my membership from E-Member Card? [E-Member Card]
- How can I create shortcut of E-Member Card on mobile home? [E-Member Card]
- Can I apply for Kinokuniya Privilege Card membership from mobile? [E-Member Card]
- I managed to log in to E-Member Card, but it prompts me to complete information. How can I complete activation? [E-Member Card]
- I cannot log-in to E-Member Card with my mobile number or email. How can I log-in? [E-Member Card]
- I am a KPC member and I have physical member card. Can I also use E-Member Card? [E-Member Card]
- I placed an order for 3 items, but I only received 2 items. Where is the item that was not delivered? [COVID-19]
- What is the impact of COVID-19 on delivery? Will my order be delayed? [COVID-19]
- I cannot place my order and encounter an error that says "Please wait while your transaction is being processed." What is it?
- I have Books Kinokuniya Gift Vouchers. Can I pay by the vouchers when I place an online order?
- How will I be informed of upcoming promotions at the retail stores?
- Am I able to use the Kinokuniya Privilege Card at Books Kinokuniya stores outside of Singapore?
- When will I start to enjoy membership discount on my online purchases via Kinokuniya Webstore, Singapore?
- I have applied and paid for the Kinokuniya Privilege Card online/at the retail store. What do I need to do to enjoy membership discount on my online purchases via Kinokuniya Webstore, Singapore?
- My order was made without discount, how will my discount be refunded?
- I cannot enter my membership details into your webstore as your system says the card is invalid?
- Why is the price for item added to cart not KPC Price?
- Can I collect my order from your stores?
- When will I receive my order?
- How can I collect my order via Ninja Collect? (Suspended till further notice)