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  1. Books Kinokuniya Help Centre
  2. HELP

HELP

  • 1-1. Delivery Options & Rates [Dispatch & Delivery]
  • 1-2. Tracking your order's delivery [Dispatch & Delivery]
  • 1-3. Guide for Availability [Dispatch & Delivery]
  • 1-5. Sending a Gift [Dispatch & Delivery]
  • 2-1. Exchange & Refund Policies [Exchange & Refund][Webstore Purchases only]
  • 2-2. How to Exchange [Exchange & Refund][Webstore Purchases only]
  • 2-3. Defective Item [Exchange & Refund][Webstore Purchases only]
  • 3-1. How to Order [Ordering & Cancelling]
  • 3-2. Cancelling an Order [Ordering & Cancelling]
  • 3-3. Pre-ordering [Ordering & Cancelling]
  • 3-4. Magazines [Ordering & Cancelling]
  • 4-1. Payment Options [Payment, Pricing & Promotions]
  • 4-2. Credit/Debit Card Declined [Payment, Pricing & Promotions]
  • 4-3. When Your Account Will Be Charged [Payment, Pricing & Promotions]
  • 4-4. Pricing [Payment, Pricing & Promotions]
  • 4-5. Price for Pre-Order and Out-of-Stock Item [Payment, Pricing & Promotions]
  • 4-6. Price Difference between Online and Our Retail Stores [Payment, Pricing & Promotions]
  • 4-7. KPC Price for Kinokuniya Privilege Card Members [Payment, Pricing & Promotions]
  • 4-8. Bulk Order Discount [Payment, Pricing & Promotions]
  • 4-9. Promo Code [Payment, Pricing & Promotions]
  • 4-10. E-Coupon [Payment, Pricing & Promotions]
  • 5-1. Changing Your Account Details [Manage Your Account]
  • 5-2. Closing Your Account [Manage Your Account]
  • 5-3. Sign Out [Manage Your Account]
  • 5-4. Forgot Your Password [Manage Your Account]
  • 6-1. Gift-wrapping [Services]
  • 6-2. Wishlist [Services]
  • 6-3. Customer Reviews [Services]
  • 6-4. Bestsellers Information [Services]
  • 7-1. Privacy Policy [Security & Privacy]
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Books Kinokuniya Help Centre
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