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1-1. Delivery Options & Rates [Dispatch & Delivery]
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1-2. Tracking your order's delivery [Dispatch & Delivery]
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1-3. Guide for Availability [Dispatch & Delivery]
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1-5. Sending a Gift [Dispatch & Delivery]
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2-1. Exchange & Refund Policies [Exchange & Refund]
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2-2. How to Exchange [Exchange & Refund]
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2-3. Defective Item [Exchange & Refund]
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3-1. How to Order [Ordering & Cancelling]
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3-2. Cancelling an Order [Ordering & Cancelling]
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3-3. Pre-ordering [Ordering & Cancelling]
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3-4. Magazines [Ordering & Cancelling]
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4-1. Payment Options [Payment, Pricing & Promotions]
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4-2. Credit/Debit Card Declined [Payment, Pricing & Promotions]
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4-3. When Your Account Will Be Charged [Payment, Pricing & Promotions]
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4-4. Pricing [Payment, Pricing & Promotions]
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4-5. Price for Pre-Order and Out-of-Stock Item [Payment, Pricing & Promotions]
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4-6. Price Difference between Online and Our Retail Stores [Payment, Pricing & Promotions]
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4-7. KPC Price for Kinokuniya Privilege Card Members [Payment, Pricing & Promotions]
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4-8. Bulk Order Discount [Payment, Pricing & Promotions]
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4-9. Promo Code [Payment, Pricing & Promotions]
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4-10. E-Coupon [Payment, Pricing & Promotions]
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5-1. Changing Your Account Details [Manage Your Account]
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5-2. Closing Your Account [Manage Your Account]
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5-3. Sign Out [Manage Your Account]
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5-4. Forgot Your Password [Manage Your Account]
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6-1. Gift-wrapping [Services]
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6-2. Wishlist [Services]
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6-3. Customer Reviews [Services]
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6-4. Bestsellers Information [Services]
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7-1. Privacy Policy [Security & Privacy]
